Terms of service
Last updated October 10, 2026.
Scope and quotes
We agree on the areas and tasks before each job. Residential quotes are hourly or flat-rate, based on the size and condition of the home, the requested work, and frequency. Commercial cleaning is quoted after we discuss the scope or complete a walkthrough. Additional services and any travel charges are discussed before booking.
Deposits and cancellations
A booking deposit is generally required for residential appointments and is applied toward the total. The deposit is nonrefundable if the appointment is canceled. We ask for at least 24 hours' notice to cancel or reschedule.
Payment
Residential payment is due when the cleaning is complete, before the cleaner leaves. Business clients may have separate invoicing terms.
What's not included
We do not move furniture or provide hazardous material, biohazard, or pest cleanup. Exterior window cleaning is not included.
Access and safety
You're responsible for giving us safe access at the scheduled time, including keys, codes, or building permissions. Pets must be secured when needed for safe service. If conditions are unsafe, we may pause the visit and arrange a return.
Concerns
Please tell us right away if something needs another look. We review the work with you during the final walkthrough.
Contact
Mr. Spotless Cleaning Inc. · (646) 691-6581 · mr.spotlesscleaninginc@gmail.com
What our customers say
Read Google reviews from customers of Mr. Spotless Cleaning.